Refund policy

RETURN AND REFUND POLICY 

At Zimly, customer satisfaction is our priority. We offer a 7-day return and exchange policy from the date of delivery.

To be eligible for a return or exchange, the product must be unused, unworn, and in its original condition with original packaging.

Please make sure to select the correct size while placing your order. Incorrect size selection may lead to replacement issues and can cause additional time for processing.

REFUND POLICY:Refunds will only be considered in cases where the product received is defective or there is an issue from our side. Products that are damaged, lost, used, or altered after delivery will not be eligible for a refund.

Change of mind is not applicable. We do not accept returns or refunds if you simply change your mind about the product.

For any return or exchange request, please contact us within 7 days of receiving your order.